Refund & Cancellation Policy

1. General Refund Policy

Refunds depend on the terms and conditions of the airline, hotel, tour operator, visa provider or other supplier involved in your booking.

2. Cancellation Requests

Cancellation requests should be submitted to us as soon as possible. A cancellation does not automatically guarantee a full refund.

3. Airline Tickets

Airline tickets may be refundable, partially refundable or non-refundable depending on the fare rules. Any airline cancellation fees, service charges or applicable penalties may be deducted from the refundable amount.

4. Hotel Bookings

Hotel refunds are subject to the cancellation policy of the individual hotel or accommodation provider. Non-refundable bookings may not qualify for a refund.

5. Package Holidays

Package cancellations may involve charges from multiple suppliers. The final refundable amount will be calculated according to the applicable booking and supplier conditions.

6. Visa Services

Visa application fees and service charges may be non-refundable once an application has been submitted or processing has started. Government or embassy fees are also subject to their own rules.

7. Processing Refunds

Once a refund has been approved and received from the relevant supplier, we will process the applicable refund to the customer. Processing times may vary depending on the supplier and payment method.

8. Non-Refundable Charges

Certain service fees, administrative charges, booking fees, visa fees and supplier penalties may be non-refundable.

9. Contact Us

For cancellation or refund enquiries, please contact us with your booking reference and relevant travel details.